A client of ours approached us to streamline and help them track shipping containers coming in from all over the world, as their current approach was time-consuming and costly.
They relied on their freight forwarder to give them the latest ETA, but the information was often out of date by the time they received the report. With operations across Australia, this lack of visibility made it hard to plan ahead and keep customers in the loop.
The Problem
Manually chasing updates wasn’t just frustrating — it was holding their business back. Delays, poor communication, and time-consuming admin meant customers were left guessing, and the team was stuck reacting instead of staying ahead.
They asked us if there was a way to pull container tracking into one place, automatically, so they could make better decisions and keep their clients informed.
What We Did
We hooked up their Monday.com board to a container tracking API and built a solution that gave them live updates — no more chasing forwarders or digging through emails.
Here’s how it worked:
Live Container Data
The API pulled in real-time info, including the container number, current location (latitude/longitude), and ETA to port. This meant they could finally see where containers actually were, not just where they were meant to be.A Board That Works How They Do
We created a clean, easy-to-use Monday.com board that showed all the critical info at a glance — containers, locations, ETAs, status updates — everything in one spot.Automation That Saves Time
We set up automations that triggered updates or alerts whenever something changed — like a new ETA or a container arriving. This meant less manual checking and more proactive planning.Simple and Shareable
Because it all lived in Monday.com, the whole team had access — no need to log into third-party systems or call around for updates.
The Results
This one change made a massive difference:
Better Visibility: They now know exactly where every container is and can plan accordingly across all their Aussie sites.
Improved Customer Service: With up-to-date info, they could keep customers in the loop and avoid the usual back-and-forth.
Huge Time and Cost Savings: The system now does the chasing for them — saving them thousands of dollars and hundreds of hours a year.
Less Stress: The team has the data they need, when they need it — and that means fewer surprises and smoother operations.
Want the Same for Your Business?
If you’re stuck relying on outdated freight info or juggling container tracking across too many tools, we can help you fix that.
We can tailor solutions for any logistical operations — from shipping and warehousing to last-mile delivery.
Get in touch with Data-insite
